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The First Impression
by
Mary Lou Gurski
President, Training for Success, Inc.
1-800-2ATTEND (1-800-228-8363)
You only get one chance to create a GREAT first impression.
Curb Appeal: Anything that reflects the image of your property.
Check the following areas for professional image:
ü
Signage
ü Driveway; visitor/future
resident parking area
ü Walkway and
entry to leasing office
Greeting
ü Introduction – Learn
their name and use it throughout the presentation
ü Professional atmosphere and attitude
ü Offer to all future residents refreshments and a comfortable place to sit
ü Complete the guest card FOR the future resident
ü Listen attentively and show a genuine interest in their needs
ü Keep control of the conversation by asking qualifying questions
ü Maximize those features which are of importance to the future resident
ü Professional atmosphere and attitude
ü Offer to all future residents refreshments and a comfortable place to sit
ü Complete the guest card FOR the future resident
ü Listen attentively and show a genuine interest in their needs
ü Keep control of the conversation by asking qualifying questions
ü Maximize those features which are of importance to the future resident
1-800-2ATTEND (1-800-228-8363)
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